Shipping & Returns
Shipping Policy
At Store Stars, we are committed to making your shopping experience simple, convenient, and reliable. We offer FREE WORLDWIDE SHIPPING on eligible orders, so you can enjoy our viral products and trending accessories without worrying about additional shipping costs.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. During promotions, holidays, or periods of high demand, processing may take a little longer.
Shipping Time
Estimated delivery times may vary depending on your location and the product purchased. Most orders are delivered within 7–20 business days after processing.
Please note that international delivery times can be affected by customs, local carriers, weather conditions, holidays, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take a few days to appear after your order leaves our facility.
International Shipping
We proudly ship to customers worldwide. Customers are responsible for providing a complete and accurate shipping address at checkout.
For international orders, local customs authorities may apply taxes, duties, or fees depending on the destination country. Any such charges, when applicable, are the responsibility of the customer.
Lost or Delayed Packages
If your package appears to be delayed, please check your tracking information first. If you believe your order has been lost in transit, contact our customer support team so we can assist you.
By placing an order with Store Stars, you acknowledge and agree to the terms outlined in this Shipping Policy.
Return & Exchange Policy
At Store Stars, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review the guidelines below before requesting a return or refund.
Return Window
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and preferably in its original packaging.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos or videos of the product. We will review the situation and, when appropriate, offer a replacement or refund.
Refunds
Once your return request is approved, we will provide instructions for the next steps. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Exchanges
We may offer exchanges for eligible items that arrive damaged, defective, or incorrectly shipped. Availability may depend on product stock.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, personalized-product, or other product-specific restrictions. Promotional or clearance items may also have different return conditions.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer. Original shipping charges, when applicable, may be non-refundable.
How to Request a Return
To start a return or refund request, please contact our customer support team with your order number, reason for the request, and any relevant photos or videos. We will review your request and provide further instructions.
Store Stars reserves the right to review each return request individually and determine eligibility according to this policy.